UI, UX, User Experience Designer, Photographer, Bachelor of Communication

Case details

Overview

BT Global Services wanted to offer a federated marketplace containing a digital catalogue, fully tailored to commerce purposes translated in to a Learn, buy, get, use and support-journey. That would include a digital infrastructure including a service dashboard, procactive service, recommendations and SLA's and a partner loyalty programme

Within the team I was one of the designers responsible for setting up designs and translate propositions from within the team to a workable design business.

Role - UX/UI designer

Discovery trajectory, User Research, setting up information architecture, Interaction design, Visual design, Prototyping & testing, weekly design updates

January 2022

Background

BT is a UK based Telecom service that offers a myriad of services in the business- and public sector. BT Global Services offers a versatile portfolio of services concerning digital infrastructure, security, customer contact, digital structure and more.

My activities and approach

Our team was formed and at the start of this project. Each team member has been provided with a wish from business and we bundled our talents to succesfully set up an MVP based on the input.

Understanding the MVP, start scaling - As a team we embarked on a extensive discovery trajectory. Alongside, we've been mapping out a delivery plan, setting up a plan of approach in a kanban and started setting up a design.
Combining the knowledge, translate to design -Leave it up to a project designer, a service designer a handful of business specialists to visualise an infrastructure. I had the privilege to work with this powerhouse and started setting up a wireframe and low fidelity designs based on well thought through input.
Thrown in the deep, adapt and create - After introduction it has been all about getting in to the flow by creating wireframes and starting on low fidelity design for weekly presentations.

Problem definition

BT GS has got a variety of complex services that all have a unique way of setup, whether it is a offline or offline configuration. The manner of set up can be tedious and very time consuming. The wish is to simplify the configuring- and maintenance process by creating a overall view that can be applied throughout the assortment of products and services.

We want users to set up and configure the required parameters in a wizard-like flow and after configuring sll the while support is just within reach and ultimately to be able to manage the product in a dashboard environment containing a widget-like interface.
We want users to understand that the complete solution will be made available by one walktrough-journey.
We want users to have a comfortable and swift experience where it feels easy to set up, to easily configure, upgrade and manage a fairly complex service.

Design

The design-UI related tasks consisted of creating low- and high fidelity designs and in some cases, prototyping the designs in Figma.

Presented are the figma MVP screens containing the logged in state in the dashboard application. The design is set up with desktop as first approach. The same UI look and feel would be applicable on a tablet view. Also displaying a snippet of the Information architecture.